We normally do not issue refunds, for the reason that no way to return a digital product. If you are experiencing any difficulty with our theme, we will be more than happy to offer support and resolve the situation.
We will generally only offer refunds where the item you purchased is broken, malfunctioning or corrupt, or doesn’t work as described. Although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team’s approval. Get in touch with your support team here.
We keep the right to rectify the error or defect within 7 days. If any deficiency is approved and we fail to correct it within 7 days from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. Please be advised that temporary access to your server can be requested by our technicians in order to identify and fix the possible issues with our Products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your sever will result in your inability to qualify for a refund.
It’s important to keep in mind that there is often a difference between an item that is broken and a situation where you are receiving an error message. Error messages could be related to an incorrect setup, configuration or software and as a result the item is not working.
Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner.
Thank you for purchasing our products.